If you receive your order and decide that you would like to exchange it, please let us know as soon as possible (within 14 days of receiving it). We are likely to ask you to pay the return postage to send your replacement to you but this will depend on the correspondence regarding the exchange and the reasons for the exchange. For example, if care has been taken over the size of ring you’ve ordered and you have corresponded with us over this but it doesn’t fit then we are likely to cover the cost of sending your replacement to you because these things happen and it can be tricky. But if you have guessed the size or not communicated with us over the initial size ordered then we will ask for the return postage to be paid as we feel this is only fair.
If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order. For example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us. Royal Mail’s Special Delivery is the service we use to get your jewellery order to you as this is the only service which insures precious metal jewellery, including silver. Please remember to specify the value of the contents to ensure that it is fully insured (Special Delivery’s standard insurance is £500.00 but can be increased). Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.
We don’t offer refunds on purchases made in our shop but we will always be happy to exchange your purchase or offer you a credit note instead. The above information is regarding website sales.