Delivery, Collection & Returns

Delivery / collection information

We are not processing orders at the moment so please be aware that, while we have not physically closed our website, absolutely no website orders will be dispatched for the time being.

During this time, we’re not processing website orders or taking in repair work. Although we are legally allowed to take work in / have repairs & orders collected from outside from 5th April, we have decided to wait a little longer – until we can also open our shop. We hope to be back in the shop & workshop in early May. We will update our site with more details when we confirm the date & arrangements. Please check back here before expecting delivery of an order or arriving at our shop as we have not yet confirmed our return to work date and we are likely to open by appointment only.

We’re really sorry if it’s disappointing to any of our loyal and valued customers that we’re not yet processing orders or doing repair work. We look forward to working with you again soon. At the moment we are focusing on staying safe and turning these difficult times into positive time together, now as a family of 4 after welcoming a new member of the family in January!

Order timeframe guides for our return

Once we are processing orders again, please do bear in mind that some of our designs are made to order. Here are some estimated timeframes. 

Orders for pieces which we have in stock (mainly silver jewellery pieces and jewellery items listed in the ‘other products’ and ‘gift’ pages) will be available as soon as we start processing orders again.

Orders for most ring designs or stone set pieces usually take around one week to dispatch. 

Orders for our Cuillin ring designs normally take around 3 weeks to make to order. Some of our gold or platinum pieces can take 4 – 6 weeks to make to order.

(Please be aware that all designs on our website are shown as being in stock even if the item requires to be made to order. This is to allow your order to be placed.)

You can still get in touch with us during this time.

 

UK Delivery & local collection

Sevices & charges

For jewellery purchases we use Special Delivery which is fully insured & arrives with you the day after we dispatch your parcel. Please note that the £8.00 charge for this covers our costs only and that this is the only Royal Mail service which insures precious metal jewellery.  We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with this, just let us know.

For gift items we use First Class Tracked (£1.00 for wee items such as cards, £3.95 for larger items or £5.95 for heavier items).

We are also able to arrange collections. To arrange a collection, just get in touch or select ‘pick up in store’ when you place your order and we’ll get in touch with you. Please note that the same making times / availability apply to these orders so please see info detailed above.

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked & Signed which is charged at £12.00. Please see below for details on VAT free shopping.

All of our Love from Skye designs can be seen on our website

We are very happy to send photos of our jewellery, gifts & cards by other local & Scottish makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

VAT Free Shopping

If you are viewing our website from a country which is eligible for VAT free shopping, our site will automatically show you prices without VAT once you have entered your shipping details. – so you will not be charged VAT on your order. (However, please be aware that you may be charged import duty.) If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. (We can only exclude VAT from your order if it is being sent to you.) If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. In these cases, we can give you a form which enables us to then refund the VAT amount (once you have processed the form at customs on leaving the UK and once you have mailed the form back to us). Please just let us know if you have any questions regarding VAT free shopping with us.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.

We don’t offer refunds on purchases made in our shop but we will always be happy to exchange your purchase or offer you a credit note instead.