Delivery, Collection & Returns

Delivery / collection information

Our dispatch times vary depending on what you are ordering and if we will be making your jewellery to order. If your order is a design we keep in stock then we will dispatch it within a few days of your order being placed. If you need your order to be with you quickly then please contact us before placing your order and we’ll let you know if we can get it to you quicker. We’ll always try to if possible. We are a small business and we have a very young family so it isn’t always possible to dispatch orders immediately. Once we have completed your order, we will update your order status and this notification will be received as an email. Emails can slip into junk mail so please do check your ‘other’ folder.

Here are some estimated timeframes…..

*We’re really sorry but some orders are currently taking longer than normal to be dispatched due to a wee backlog following a period of staff shortages. Please see below for further details which apply to order timeframes unless otherwise arranged before placing your order. Please always feel welcome to get in touch.*

Gold & platinum

Some of our gold & platinum pieces can take 4 – 6 weeks to make to order. Please just get in touch as we may not be required to make your gold or platinum piece to order.

Jewellery & gifts (not inc. rings)

We usually have silver jewellery pieces ready to be disatched as well as the jewellery listed in our other products‘ section and the range on our ‘gift‘ page is also ready to be dispatched. We do make a small selection of our designs in gold which can be dispatched quickly, although most of our gold jewellery is made to order.

*Our oyster shell necklaces are currently being made to order. We expect to have them ready and back in stock end October – mid November.

Celtic rings

We usually have our Celtic rings available in silver but these do almost always require to be re-sized which, during normal times, takes us a few days to one week. Our oxidised finish takes a little longer. *Edit. Please be aware that our current timeframe is 2-3 weeks.*

Cuillin rings

We always make our Cuillin ring design to order which normally takes around 4 weeks for silver and a little longer for mixed metal & gold. *Edit. Please be aware that our current timeframe is approx 9 weeks for all of our Cuillin ring options.*

Stone-set rings & jewellery

Silver stone set rings are always finished to order and silver stone set jewellery is often finished to order, both usually take around 1-2 weeks. *Edit. Please be aware that our current timeframe is 2-3 weeks.*

 

(Please be aware that all designs on our website are shown as being in stock even if the item requires to be made to order. This is to allow your order to be placed.)

Please get in touch if you have any questions about placing an order with us.

UK Delivery & ‘click & collect’

Sevices & charges

For jewellery purchases we use Special Delivery which is fully insured & arrives with you the day after we dispatch your parcel. Please note that the £8.00 charge for this covers our costs only and that this is the only Royal Mail service which insures precious metal jewellery.  We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with this, just let us know.

For gift items we use First Class Tracked (£1.00 for wee items such as cards, £3.95 for larger items or £5.95 for heavier items).

We are also happy to arrange collections. Ordering ahead can mean that we can make something to order for your arrival on Skye or it can be a quick & convenient way for our local customers to shop with us. To arrange a collection, just get in touch or select ‘pick up in store’ when you place your order and we’ll get in touch with you. Please note that the same making times / availability apply to these orders so please see info detailed above and please be aware that we do require reasonable time to be able to prepare your order for you. For example, if you place an order in the evening then we won’t have it ready for you the next morning or if you place an order on a weekend then we won’t have it ready on Monday morning unless a special arrangement has been made. Please also be aware of our opening hours which can be checked here.

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked & Signed which is charged at £12.00. Please see below for details on VAT free shopping.

All of our Love from Skye designs can be seen on our website

We are very happy to send photos of our jewellery, gifts & cards by other local & Scottish makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

VAT Free Shopping

If you are viewing our website from a country which is eligible for VAT free shopping, our site will automatically show you prices without VAT once you have entered your shipping details. – so you will not be charged VAT on your order. (However, please be aware that you may be charged import duty.) If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. (We can only exclude VAT from your order if it is being sent to you.) If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. In these cases, we can give you a form which enables us to then refund the VAT amount (once you have processed the form at customs on leaving the UK and once you have mailed the form back to us). Please just let us know if you have any questions regarding VAT free shopping with us.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.

We don’t offer refunds on purchases made in our shop but we will always be happy to exchange your purchase or offer you a credit note instead.