Delivery, Collection & Returns

Delivery / collection information

We are not processing orders at the moment so please be aware that absolutely no website orders will now be dispatched or ready for collection until mid – end January at the earliest. We will also be unable to contact you until approx mid – end January if you do go ahead and place an order. While we greatly appreciate your interest in our jewellery, we are unable to work at the moment due to our family situation. We have not closed our website as we are aware that some of our customers do wish to place orders for early 2021.

Here are some approx. guides for dispatch / collection and making times on our return:

Orders for pieces which we have in stock (mainly silver jewellery pieces and jewellery items listed in the ‘other products’ and ‘gift’ pages) will be available around mid – end January.

Orders for most ring designs or stone set pieces will be available approx early February – end February.

Orders for our Cuillin ring designs, some gold or platinum pieces will be available approx end February – mid March.

When we return to work, we will be able to confirm which of our designs would be required to be made to order.

 

We are sorry that we are unable to process orders at the moment and look forward to being in contact with you in the near future.

 

UK Delivery & local collection

Sevices & charges

For jewellery purchases we use Special Delivery which is fully insured & arrives with you the day after we dispatch your parcel. Please note that the £8.00 charge for this covers our costs only and that this is the only Royal Mail service which insures precious metal jewellery.  We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with this, just let us know.

For gift items we use First Class Tracked (£1.00 for wee items such as cards, £3.95 for larger items or £5.95 for heavier items).

We are also able to arrange collections. To arrange a collection, just get in touch or select ‘pick up in store’ when you place your order and we’ll get in touch with you. Please note that the same making times / availability apply to these orders so please see info detailed above.

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked & Signed which is charged at £12.00. Please see below for details on VAT free shopping.

All of our Love from Skye designs can be seen on our website

We are very happy to send photos of our jewellery, gifts & cards by other local & Scottish makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

VAT Free Shopping

If you are viewing our website from a country which is eligible for VAT free shopping, our site will automatically show you prices without VAT once you have entered your shipping details. – so you will not be charged VAT on your order. (However, please be aware that you may be charged import duty.) If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. (We can only exclude VAT from your order if it is being sent to you.) If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. In these cases, we can give you a form which enables us to then refund the VAT amount (once you have processed the form at customs on leaving the UK and once you have mailed the form back to us). Please just let us know if you have any questions regarding VAT free shopping with us.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.

We don’t offer refunds on purchases made in our shop but we will always be happy to exchange your purchase or offer you a credit note instead.