Delivery & Returns

Delivery information

Delays with orders from 18th September onwards due to scheduled surgery:

We are planning ahead for Paul’s scheduled surgery in October, meaning that we have to extend order timeframes. Please don’t be put off considering placing an order as we may have the design you would like in stock & ready to be sent to you. Please just get in touch!

Orders for pieces we have available:

Orders placed from Fri 16th Oct – Sun 25th Oct will be dispatched approx. Mon 26th Oct. Orders placed from Mon 26th Oct until approx. Wed 11th Nov will take around one week to dispatch. Please note that this is for items which we have available (mainly jewellery pieces & gifts only) and that longer timeframes apply to other orders – ie, rings and often to stone set or gold pieces. (Please see below for further timeframe details). Please also note that you are able to place an order on our website for each of our designs whether we have the design in stock or whether we will be making it to order (because you can place the order, it doesn’t mean we physically have the design in stock.)

If in doubt or if you require your order for a certain date, please contact us before placing your order but here are some guides…

Silver Cuillin rings

Orders for our silver Cuillin rings to be delivered before or around Mon 19th Oct must be placed by Fri 25th Sept. Orders placed for our silver Cuillin rings after 19th Oct will not be dispatched until around 25th Nov.

Silver stone set rings etc

Orders for designs such as our silver stone set rings to be delivered before or around Mon 19th Oct must be placed by Fri 2nd Oct. Orders placed for these designs after 2nd Oct will not be dispatched until around 25th Nov.

Silver Celtic rings etc

Orders for items such as our Celtic rings to be delivered before or around Mon 19th Oct must be placed by Fri 9th Oct. Orders placed for our Celtic rings after 9th Oct will not be dispatched until around 18th Nov.

Some of our gold designs

Orders for any pieces which we will be making to order, such as some gold items, must be placed by Fri 18th Sept for delivery around Mon 19th Oct. Orders placed from 18th Sept – 28th Oct for items we make to order will take between 4 & 8 weeks. Any pieces which we will be making to order for Christmas delivery must be placed by Mon 2nd Nov.

 

UK Delivery & local collection

Charges:

As our shop hasn’t quite returned to normal following the Covid-19 lockdown, we are currently offering free UK delivery on jewellery orders. At the checkout, be sure to click on the coupon to receive your jewellery delivery for free.

Sevices:

For gift items we use First Class Tracked (£1.00 for wee items such as cards or £3.95 for larger items). For jewellery purchases we use Special Delivery which is fully insured & arrives with you the day after we dispatch your parcel. Please note that the £8.00 charge for this covers our costs only and that this is the only Royal Mail service which insures precious metal jewellery.  We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with this, just let us know.

We are also able to arrange non contact collections. To arrange a non contact collection, just get in touch or select ‘pick up in store’ when you place your order and we’ll get in touch with you. Please note that the same making times can apply to these orders so please see below for more info.

If you’re visiting the area, we are of course very happy to arrange a collection, to deliver to your local accommodation or to post (using a quick service) to your Skye or Lochalsh accommodation.

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked which is charged at £12.00. (Under normal circumstances we would use Tracked & Signed, however, the signed for service is currently unavailable although packages are still fully insured). Please see below for details on VAT free shopping.

 

All of our designs can be seen on our website.

Our other collections, gifts & cards:

We are very happy to send photos of our jewellery, gifts & cards by other local & Scottish makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

 

VAT Free Shopping

If you are viewing our website from a country which is eligible for VAT free shopping, our site will automatically show you prices without VAT. – so you will not be charged VAT on your order. (However, please be aware that you may be charged import duty.) If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. (We can only exclude VAT from your order if it is being sent to you.) If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. In these cases, we can give you a form which enables us to then refund the VAT amount (once you have processed the form at customs on leaving the UK and once you have mailed the form back to us). Please just let us know if you have any questions regarding VAT free shopping with us.

 

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.