Delivery & Returns

DELIVERY INFORMATION DURING COVID-19 CLOSURE

Unfortunately we remain closed for now – for more info on this, please see our ‘Opening Times’ page.

We can still be contacted and we can still process orders to be posted or collected so please do get in touch!

Deliveries

UK deliveries are currently FREE and, at this time, there are no delays that we’re aware of. (We also ship internationally, please see below).

We are also able to arrange non contact drop offs or collections locally. To arrange a non contact collection, just get in touch or select ‘pick up in store’ when you place your order and we’ll get in touch with you.

Orders for delivery outwith the UK are sent using Royal Mail International Tracked which is charged at £12.00. (Under normal circumstances we would use Tracked & Signed, however, the signed for service is currently unavailable although packages are still fully insured).

More about current delivery times

You are able to place an order on our website for each of our designs whether we have the design in stock or whether we will be making it to order, so if you require your order for a special date then please do get in touch. We are working to normal timeframes at the moment. Under normal circumstances we quote 4-6 weeks to make an item to order and are currently suggesting the full 6 weeks. (Designs which we often make to order are our Cuillin designs, stone set rings and gold pieces). Our shop is however well stocked at the moment and if we have a design in stock, we can usually dispatch it within a couple of days.

All of our designs can be seen on our website.

Our other collections, gifts & cards:

We are very happy to send photos of our jewellery, gifts & cards by other local & Scottish makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

VAT Free Shopping

If you are viewing our website from a country which is eligible for VAT free shopping, our site will automatically show you prices without VAT. – so you will not be charged VAT on your order. (However, please be aware that you may be charged import duty.) If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. (We can only exclude VAT from your order if it is being sent to you.) If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. In these cases, we can give you a form which enables us to then refund the VAT amount (once you have processed the form at customs on leaving the UK and once you have mailed the form back to us). Please just let us know if you have any questions regarding VAT free shopping with us.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.