Delivery & Returns

Delivery

Do you live locally or are you planning a visit to Skye?  Did you know that you can order your jewellery on our website and select the ‘collect in store’ option?  That way, we can have it ready for your arrival (subject to usual time frame for made-to-order items)

If you require your purchase for a specific date then please contact us before paying for your order. As we are a small business we don’t keep a large stock and often have to make our items to order, particularly our stone set designs, cuillin range and gold items. If an item is in stock it can be dispatched straight away but if we have to make an item to order it can take anywhere between a couple of days and 4 weeks. We will get back to you as soon as possible to give you an estimated delivery time and will always do our best to meet your needs, but unless we agree to dispatch goods by a certain date we cannot accept liability if your purchase does not arrive within a certain time frame. Please note that during periods of high demand (such as the summer season and Christmas) or in the unlikely event of our workshop having to close temporarily, dispatch times may be delayed.

A delivery charge which covers the cost of packaging, postage and insurance is applied to all orders. All jewellery deliveries within the UK are sent with Royal Mail using Special Delivery. This is a next day service and requires a signature on delivery. Please note that special delivery is used so that deliveries are fully insured, this does not mean that customers will receive their item the day after placing their order. Delivery is charged at £8.00 for all UK addresses and at £12.00 for orders being delivered to addresses outside the UK, which will be sent using Royal Mail’s International Signed For Service.  Small Gift items will be sent using Royal Mail First Class signed for and the postage price will be reflected by the items in your shopping cart.

VAT Free Shopping

If you are viewing our website from a country which is eligible for VAT free shopping, our site will automatically show you prices without VAT. – so you will not be charged VAT on your order. (However, please be aware that you may be charged import duty.) If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. (We can only exclude VAT from your order if it is being sent to you.) If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. In these cases, we can give you a form which enables us to then refund the VAT amount (once you have processed the form at customs on leaving the UK and once you have mailed the form back to us). Please just let us know if you have any questions regarding VAT free shopping with us.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 7 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.