Delivery, Collection & Returns

Delivery information

Current delivery / collection timeframes & Christmas orders

Orders for pieces we have available:

Orders placed at the moment will take around a week to be dispatched or for arrangements to be made for collection from our shop (unless otherwise arranged in advance).

Please note that the above guide is for items which we have available straight away (mainly jewellery pieces & gifts only) and that longer timeframes may apply to other orders – ie, rings and often to stone set or gold pieces. (Please see below for further timeframe details). Please also note that you are able to place an order on our website for each of our designs whether we have the design in stock or whether we will be making it to order. (Because you can place the order, it doesn’t mean we physically have the design in stock.)

If in doubt or if you require your order for a certain date, please contact us before placing your order. Please don’t be put off contacting us about an order as we may have the piece you’re interested in available. Here are some approx. guides……

Gold & platinum pieces

Timeframes for any pieces which we will be making to order, such as some gold & platinum items will be quoted for individually if you get in touch. We are sorry but any pieces which we will be making to order are now not guaranteed for Christmas delivery / collection without prior discussion / agreement. We do, however, have many of our designs currently available in gold.

Cuillin Ridge / Skye from the Sea rings

We are sorry but orders placed now for our Cuillin rings are not guaranteed for Christmas delivery / collection without prior discussion / agreement.

Silver stone set rings etc

Orders for designs such as our silver stone set rings will not be dispatched until around mid December.

Silver Celtic rings etc

Orders for items such as our Celtic rings will not be dispatched until around mid December.

Further Christmas information

We’re very sorry but any orders placed from Monday 7th December will NOT be guaranteed for Christmas delivery unless discussed / arranged prior to ordering. Order’s placed after 7th December may be delivered before Christmas but, this year, we are unable to guarantee this. 

If your order is to be shipped outwith the UK for Christmas delivery, please allow for our making timeframes above AS WELL AS Royal Mail’s final dispatch dates for Christmas delivery.

Please just get in touch if you have any questions about placing an order with us.

 

UK Delivery & local collection

Charges

As our shop hasn’t quite returned to normal following the Covid-19 lockdown, we are currently offering free UK delivery on jewellery orders. At the checkout, be sure to click on the coupon to receive your jewellery delivery for free. This offer will end when our 20% offer starts on 27th November.

Sevices

For gift items we use First Class Tracked (£1.00 for wee items such as cards, £3.95 for larger items or £5.95 for heavier items).

For jewellery purchases we use Special Delivery which is fully insured & arrives with you the day after we dispatch your parcel. Please note that the £8.00 charge for this covers our costs only and that this is the only Royal Mail service which insures precious metal jewellery.  We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with this, just let us know.

We are also able to arrange non contact collections. To arrange a non contact collection, just get in touch or select ‘pick up in store’ when you place your order and we’ll get in touch with you. Please note that the same making times can apply to these orders so please see below for more info.

If you’re visiting the area, we are of course very happy to arrange a collection, to deliver to your local accommodation or to post (using a quick service) to your Skye or Lochalsh accommodation.

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked which is charged at £12.00. (Under normal circumstances we would use Tracked & Signed, however, the signed for service is currently unavailable although packages are still fully insured). Please see below for details on VAT free shopping.

All of our Love from Skye designs can be seen on our website

We are very happy to send photos of our jewellery, gifts & cards by other local & Scottish makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

VAT Free Shopping

If you are viewing our website from a country which is eligible for VAT free shopping, our site will automatically show you prices without VAT once you have entered your shipping details. – so you will not be charged VAT on your order. (However, please be aware that you may be charged import duty.) If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. (We can only exclude VAT from your order if it is being sent to you.) If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. In these cases, we can give you a form which enables us to then refund the VAT amount (once you have processed the form at customs on leaving the UK and once you have mailed the form back to us). Please just let us know if you have any questions regarding VAT free shopping with us.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.

We don’t offer refunds on purchases made in our shop but we will always be happy to exchange your purchase or offer you a credit note instead.