Delivery, Collection & Returns

 

Delivery / collection information

Contacting you about your order

Once we have completed your order, or if we need to check any details with you first, we will update your order status and this notification will be received as an email. Emails can slip into junk mail so please do check your ‘other’ folder.

Order timeframes

Our dispatch times vary depending on what you are ordering and if we will be making your jewellery to order. If your order is a design we keep in stock then we will dispatch it within a few days of your order being placed. If you need your order to be with you quickly then please contact us before placing your order and we’ll let you know if we can get it to you quicker. We’ll always try to if possible but please remember that we are a small business with a young family.

We usually dispatch or have silver jewellery, anything on our ‘special listings’ page and everything in our ‘other products’ section ready within a day to a few days.

Celtic rings and stone-set pieces usually take 1-2 weeks

Oxidised Celtic rings take a wee bit longer.

Oxidised jewellery can take a wee bit longer than other silver jewellery.

Cuillin rings ordered at the moment will be completed end February – end March.

Gold or platinum jewellery or stone-set rings which are NOT listed on our ‘special listings’ page can take up to 6 weeks for us to make to order, from scratch. We often have work in progress so it’s always worth checking if something can be completed quicker and we usually have a good selection of our Celtic bands in gold & platinum on display in our shop.

Please be aware that all designs on our website are shown as being in stock even if the item requires to be made to order. This is to allow your order to be placed.

Please get in touch if you have any questions about placing an order with us.

UK Delivery & ‘click & collect’

Sevices & charges

For jewellery purchases we use Special Delivery which is fully insured & arrives with you the day after we dispatch your parcel. Please note that the £8.00 charge for this covers our costs only and that this is the only Royal Mail service which insures precious metal jewellery. 

We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with this, just let us know.

For gift items we use First Class Tracked (£1.00 for wee items such as cards, £3.95 for larger items or £5.95 for heavier items).

Collections from our shop

We are also happy to arrange collections. Ordering ahead can mean that we can make something to order for your arrival on Skye or it can be a quick & convenient way for our local customers to shop with us. To arrange a collection, just get in touch or select ‘pick up in store‘ when you place your order and we’ll get in touch with you.

Please note that the same making times / availability apply to orders being collected or posted so please see info detailed above and please be aware that we do require reasonable time to be able to prepare your order for you. For example, if you place an order in the evening then we won’t have it ready for you the next morning or if you place an order on a weekend then we won’t have it ready on Monday morning unless a special arrangement has been made. Please also be aware of our opening hours which can be checked here.

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked & Signed which is charged at £12.00.

VAT & import

If you are shopping with us from outside the UK, our website will automatically show you prices without VAT and you will not be charged VAT on your order.

European customers

Before Brexit, European customers were charged VAT on orders being sent from the UK. However, European customers are now not charged VAT on orders being shipped from the UK to the EU, therefore, your order will cost approximately 20% less now than it would have cost before Brexit (at the point of payment on our website). However, you will be charged an import tax on your delivery. We must put a customs declaration label on the outside of your package with information about the contents and this will be used to calculate the import tax you are charged. We are unable to provide particular advice on the exact charges for each individual country but, in most cases we understand that the import tax you will be due to pay is around the same as the saving make on your VAT deduction. We do suggest that you check import charges for your country before you place your order if you have any concerns about what the cost may be.

For example, if you placed a £100 order before Brexit, approximately £16.50 of that purchase would have been VAT.  If you place a £100 order with us now, approx £16.50 will automatically be deducted from your order / will not be charged if we are shipping it outside the UK but you should expect to pay around £16.50 in import taxes. 

Orders being shipped outside the UK & EU

You will not be charged VAT on your order but you will be charged import tax. We are not able to offer exact information on what duty you will be charged in your individual country. We do suggest that you check import duty for your country based on the price of your order before you place your order if you have any concerns about what that cost may be.

Orders being placed from outside the UK for collection at our shop 

If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, the website will recalculate to include VAT when you select our ‘collect in store’ option. We can only exclude VAT from your order if it is being shipped to you. If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale.

Our shop displays

Our full ‘Love from Skye’ collection can be seen here on our website. In our shop, we show collections of jewellery by other local makers, collections by makers from across Scotland and also some carefully chosen cards & gifts by local & Scottish makers. If you have previously seen something which caught your eye or you have something in particular in mind then we are very happy to send you photos of our jewellery, gifts & cards by other makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

Using your gift vouchers for mail orders

Our e-vouchers (vouchers which have been emailed to you or have been printed at home) can be used on our website by entering the code at the checkout. You are also very welcome to use these vouchers in our shop.

Our card vouchers are produced with the intention of them being used in our shop. These voucher codes cannot be entered into the checkout on our website. You are however very welcome to get in touch with us and we will happily arrange for you to use these vouchers for a mail order. We would just ask for you to either send the physical voucher to us or send us a photo of it for our records – whichever is easier for you. We will then arrange a straightforward payment method for you via our website.

We’re sorry that supplying only the code from our card vouchers is not enough to be able to use them and that we cannot replace lost or stolen vouchers.

Our vouchers don’t have an expiry date. You are very welcome to use your voucher regardless of how long you’ve had it for, with the exception of vouchers which we donate to local or charity fundraisers – these vouchers are valid for only one year from the date of the event and it’s really clear on the vouchers if it is a donated one or if it’s a purchased one so that there is no confusion over expiry dates etc.

Vouchers which we have donated to causes can only be used to purchase Love from Skye jewellery – these vouchers cannot be used to purchase any other ranges sold in our shop but our standard e-vouchers and card vouchers can be used to purchase anything we sell.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us. Royal Mail’s Special Delivery is the service we use to get your jewellery order to you as this is the only service which insures precious metal jewellery, including silver. Please remember to specify the value of the contents to ensure that it is fully insured (Special Delivery’s standard insurance is £500.00 but can be increased). Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.

We don’t offer refunds on purchases made in our shop but we will always be happy to exchange your purchase or offer you a credit note instead.