Delivery & collection

 

Our shop displays

Our full ‘Love from Skye’ collection, made in our on-site workshop, can be seen here on our website. We have also made a few exclusive gift lines available on our website too. In our shop, we show collections of jewellery by other local makers, collections by makers from across Scotland and also some carefully chosen cards & gifts by local & Scottish makers. However, these ranges are not available on our website. If you have previously seen something which caught your eye or you have something in particular in mind then we are very happy to send you photos of our jewellery, gifts & cards by other makers which are not on our website.

Order timeframes

Timeframes to receive your order very much depend on the design and metal you choose. Please see below for the different timeframes. We really do try to simplify these details but we are also aware that it can all be a wee bit confusing so please just get in touch by clicking here for any confirmations.

Remember that orders can be placed with Klarna to help with your special purchase.

Orders we dispatch straight away

Most of our silver jewellery designs are available for dispatch almost straight away and everything on our ‘special listings’ page can also be dispatched straight away. Please click here to see these designs. We usually dispatch these orders within a couple of days. (We usually make gold & platinum pieces to order but this page features the pieces we have already made and ready to go. If we do have to make your item to order, it will take approx 6 weeks, however this is very unusal for silver jewellery orders and we will always contact you straight away if this is the case).

Silver Celtic rings, silver stone-set rings & jewellery and oxidised jewellery

Silver Celtic rings and silver stone-set rings & jewellery usually take us 1-2 weeks to have ready (oxidised silver rings can take a wee bit longer).

Cuillin rings and other ‘made to order’ designs

We do make our Cuillin ring orders to order. Please be aware that the current making time for our Cuillin rings is approx 6 – 8 weeks. However, we do have a small selection on display in our shop just now so if you contact us with a size then we can let you know if we have any options available for you now.

Other made to order designs can take up to 6 weeks. We have often already started making a design when we receive an order. In which case it may only take a week oe two to complete but if we don’t already have the design in progress then it will take approx 6 weeks to make to order.

Designs shown as being in stock

Please be aware that all designs on our website are shown as being in stock even if the item requires to be made to order. (This is to allow your order to be placed.)

Contacting you about your order

If we need to check any details with you before we make or dispatch your order, we will update your order status and this notification or message will be received as an email. These notifications / messages can slip into junk mail so please do check your ‘other’ folder a few days after placing your order with us. When we complete your order, we will send tracking datails this way also.

Sender address

We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with UK parcels, just let us know and we can avoid using our business name but we must still include our street address. (It’s not possible to be discreet with parcels leaving the UK due to customs requirements).

Gift packaging / sending your order to a different delivery address / direct to recipient

If your order is being sent to a different delivery address please don’t miss the gift message box at the checkout. Please use this to let us know what message you would like us to include with your purchase (or to let us know not to include a note) and please use the order notes box at the checkout to let us know if there’s a date you would ideally like it to reach the recipient by / on.

We also have greetings cards available to buy on our site here and we’re happy to write a message inside for you, or if you simply use the gift message option, we will include a complimentary gift message for you, printed on a wee ‘Love from Skye’ gift card. We don’t use gift wrap but, as standard, we tie a ribbon around our boxes, ready to be presented. If you would also like to receive an eco friendly cotton gift bag with your order, please click here to add one to your basket.

Special instructions for delivery

As we use Royal Mail for delivery, we are unable to supply notes to the delivery person. This is also the case for international deliveries as we dispatch international orders with Royal Mail also.

UK delivery & ‘click & collect’

We deliver our jewellery around the world, using fully insured services.

Sevices & charges

For jewellery purchases we use Special Delivery which is charged at £10.50 and is fully insured & arrives with you the day after we dispatch your parcel.    (Special delivery is the only Royal Mail service which insures precious metal jewellery – “Signed For” does not insure silver jewellery. We realise that £10.50 can seem high but please be aware that this covers our costs only and the VAT we lose on the transacton – while we don’t pay VAT at the Post Office, we do lose VAT on the payment from our customers as this is classed as inome, and we can’t claim VAT back from our payment at the Post Office. For example, we lose £1.75 to VAT on the £10.50 postage payment.)

For gift items we use First Class (sometimes tracked, depending on the item):                                                                                                                                              £1.50 for teeny items such as cards or £5.50 for wee items, £7.50 for large or heavy items and £10.50 for extra large or heavy items. (Again, please bear in mind that we lose VAT from your postage payment – please see abovve explanation).

Collections from our shop

We are also happy to arrange collections. Ordering ahead can mean that we can make something to order for your arrival on Skye or it can be a quick & convenient way for our local customers to shop with us. To arrange a collection, just get in touch or select ‘pick up in store‘ when you place your order and we’ll get in touch with you.

Please note that the same making times / availability apply to orders being collected or posted so please see info detailed above and please be aware that we do require reasonable time to be able to prepare your order for you. For example, if you place an order in the evening then we won’t have it ready for you the next morning or if you place an order on a weekend then we won’t have it ready on Monday morning unless a special arrangement has been made. Please also be aware of our opening hours which can be checked here.

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked & Signed (where possible but please be aware that only ‘signed for’ is possible when sending to particular countries) which is charged at £17.50 for Europe or £23.50 worldwide.                                                                                                                                                                                                                                                                            (We realise that shipping charges can seem high but please be aware the charges cover our costs only and the VAT we lose on the transacton – while we don’t pay VAT at the Post Office, we do lose VAT on the payment from our customers as this is classed as inome. For example, we lose nearly £3.00 to VAT on the £17.50 charge and we lose nearly £4.00 on the £23.50 charge.)

For details on VAT and import taxes, please see our ‘Payments & VAT free shopping’ page, here.

Delivery to Europe takes around 5 working days and delivery to other countries outside the UK takes around 10 working days. Please be aware that these timeframes are from when we dispatch your parcel, not from when you place your order and these timeframes also don’t allow for possible delays at customs etc. We do find that it can take a few days longer than this to hear from customs / recieve your parcel but if you haven’t heard anything within these timeframes, please do try to track your parcel in case the delivery company have attempted contact without you realising. This can happen and delivery companies will only hold a package for a limited amount of time before returning it to us (the timeframe varies from country to country).

Please be aware that we do have to put a customs label on all parcels leaving the UK and we have to detail the contents plus the value of the parcel on the label. Unfortunately we do have to put this information on the label, even if the parcel is being sent as a gift. If we don’t, the parcel will not reach the recipient as it will be returned to us. We realise this is really unfortunate but there is nothing we can do to change this.

 

For information on payments and VAT / customs charges, please see our Payments & VAT free shopping page, here.