Delivery, Collection, Returns, Payments & VAT

 

Order timeframes

Timeframes to receive your order very much depend on the design and metal you choose. Please see below for the different timeframes. We really do try to simplify these details but we are also aware that it can all be a wee bit confusing so please just get in touch by clicking here for any confirmations.

Remember that orders can be placed with Klarna to help with your special purchase.

Orders we dispatch straight away

Most of our silver jewellery designs are available for dispatch almost straight away and everything on our ‘special listings’ page can also be dispatched straight away. Please click here to see these designs. We usually dispatch these orders within a couple of days. (We usually make gold & platinum pieces to order but this page features the pieces we have already made and ready to go. If we do have to make your item to order, it will take approx 6 weeks, however this is very unusal for silver jewellery orders and we will always contact you straight away if this is the case).

Silver Celtic rings, silver stone-set rings & jewellery and oxidised jewellery

Silver Celtic rings and silver stone-set rings & jewellery usually take us 1-2 weeks to have ready (oxidised silver rings can take a wee bit longer). *However, please be aware that we currently cannot work to our normal timeframe for these designs because we are in the process of moving our workshop. Due to this work, orders for these designs will take approx 3 weeks.*

Cuillin rings and other ‘made to order’ designs

We do make our Cuillin ring orders to order. Please be aware that the current making time for our Cuillin rings is approx 6 – 8 weeks. However, we do have a small selection on display in our shop just now so if you contact us with a size then we can let you know if we have any options available for you now.

Other made to order designs can take up to 6 weeks. We have often already started making a design when we receive an order. In which case it may only take a week oe two to complete but if we don’t already have the design in progress then it will take approx 6 weeks to make to order.

 

Designs shown as being in stock

Please be aware that all designs on our website are shown as being in stock even if the item requires to be made to order. (This is to allow your order to be placed.)

 

Contacting you about your order

Once we have completed your order, or if we need to check any details with you first, we will update your order status and this notification will be received as an email. Emails can slip into junk mail so please do check your ‘other’ folder.

 

Sender address

We must include a sender address on all parcels for insurance purposes so if you need us to be discreet with UK parcels, just let us know and we can avoid using our business name but we must still include our street address. (It’s not possible to be discreet with parcels leaving the UK due to customs requirements).

 

Gift packaging / sending your order to a different delivery address / direct to recipient

If your order is being sent to a different delivery address please don’t miss the gift message box at the checkout. Please use this to let us know what message you would like us to include with your purchase (or to let us know not to include a note) and please use the order notes box at the checkout to let us know if there’s a date you would ideally like it to reach the recipient by / on.

We also have greetings cards available to buy on our site here and we’re happy to write a message inside for you, or if you simply use the gift message option, we will include a complimentary gift message for you, printed on a wee ‘Love from Skye’ gift card. We don’t use gift wrap but, as standard, we tie a ribbon around our boxes, ready to be presented. If you would also like to receive an eco friendly cotton gift bag with your order, please click here to add one to your basket.

Special instructions for delivery

As we use Royal Mail for delivery, we are unable to supply notes to the delivery person. This is also the case for international deliveries as we dispatch international orders with Royal Mail also.

 

UK delivery & ‘click & collect’

We deliver our jewellery around the world, using fully insured services.

 

Sevices & charges

For jewellery purchases we use Special Delivery which is charged at £9.50 and is fully insured & arrives with you the day after we dispatch your parcel. (Special delivery is the only Royal Mail service which insures precious metal jewellery – “Signed For” does not insure silver jewellery.)

(We realise that £9.50 can seem high but please be aware that this covers our costs only and the VAT we lose on the transacton – while we don’t pay VAT at the Post Office, we do lose VAT on the payment from our customers as this is classed as inome. For example, we pay over £1.50 VAT on a £9.50 postage payment.)

For gift items we use First Class (sometimes tracked, depending on the item):

£1.50 for teeny items such as cards or £3.50 for wee items. £5.50 for medium items, £7.50 for large or heavy items and £9.50 for extra large or heavy items.

Collections from our shop

We are also happy to arrange collections. Ordering ahead can mean that we can make something to order for your arrival on Skye or it can be a quick & convenient way for our local customers to shop with us. To arrange a collection, just get in touch or select ‘pick up in store‘ when you place your order and we’ll get in touch with you.

Please note that the same making times / availability apply to orders being collected or posted so please see info detailed above and please be aware that we do require reasonable time to be able to prepare your order for you. For example, if you place an order in the evening then we won’t have it ready for you the next morning or if you place an order on a weekend then we won’t have it ready on Monday morning unless a special arrangement has been made. Please also be aware of our opening hours which can be checked here.

 

Worldwide delivery

Orders for delivery outwith the UK are sent using Royal Mail International Tracked & Signed (where possible but please be aware that only ‘signed for’ is possible when sending to particular countries) which is charged at £13.50 for Europe or £19.50 worldwide.

We do not charge VAT to customers outside the UK (please see below for more information on import duty etc) but please be aware that we are still charged VAT on the shipping part of your payment to us which means that we do have to make our shipping charges slightly higher than the price we pay at the Post Office. For example, we pay £2 – £3.50 VAT on our international shipping charges.

Delivery to Europe takes around 5 working days and delivery to other countries outside the UK takes around 7 working days. Please be aware that these timeframes are from when we dispatch your parcel, not from when you place your order and these timeframes also don’t allow for possible delays at customs etc.

Please be aware that we do have to put a customs label on all parcels leaving the UK and we have to detail the value of the parcel on the label. Unfortunately we do have to put this information on the label, even if the parcel is being sent as a gift.

 

Paying for your order

We accept most cards apart from American Express.

If you wish, you can now pay for your order using Klarna, selecting to pay in 30 days or opting to pay in 3 interest free installments.

Using your gift vouchers for mail orders: Our e-vouchers (vouchers which have been emailed to you or have been printed at home) can be used on our website by entering the code at the checkout. You are also very welcome to use these vouchers in our shop.

Our card vouchers are produced with the intention of them being used in our shop. These voucher codes cannot be entered into the checkout on our website. You are however very welcome to get in touch with us and we will happily arrange for you to use these vouchers for a mail order. We would just ask for you to either send the physical voucher to us or send us a photo of it for our records – whichever is easier for you. We will then arrange a straightforward payment method for you via our website.

We’re sorry that supplying only the code from our card vouchers is not enough to be able to use them and that we cannot replace lost or stolen vouchers.

Our vouchers don’t have an expiry date. You are very welcome to use your voucher regardless of how long you’ve had it for, with the exception of vouchers which we donate to local or charity fundraisers – these vouchers are valid for only one year from the date of the event and it’s really clear on the vouchers if it is a donated one or if it’s a purchased one so that there is no confusion over expiry dates etc.

Vouchers which we have donated to causes can only be used to purchase Love from Skye jewellery – these vouchers cannot be used to purchase any other ranges sold in our shop but our standard e-vouchers and card vouchers can be used to purchase anything we sell.

 

VAT & import

If you are shopping with us from outside the UK, our website will automatically show you prices without VAT and you will not be charged VAT on your order.

European customers

Before Brexit, European customers were charged VAT on orders being sent from the UK. However, European customers are now not charged VAT on orders being shipped from the UK to the EU, therefore, your order will cost approximately 20% less now than it would have cost before Brexit (at the point of payment on our website). However, you will be charged an import tax on your delivery. We must put a customs declaration label on the outside of your package with information about the contents and this will be used to calculate the import tax you are charged. We are unable to provide particular advice on the exact charges for each individual country but, in most cases we understand that the import tax you will be due to pay is around the same as the saving made on your VAT deduction. We do suggest that you check import charges for your country before you place your order if you have any concerns about what the cost may be.

For example, if you placed a £100 order before Brexit, approximately £16.50 of that purchase would have been VAT.  If you place a £100 order with us now, approx £16.50 will automatically be deducted from your order / will not be charged if we are shipping it outside the UK but you should expect to pay around £16.50 in import taxes.

Orders being shipped outside the UK & EU

You will not be charged VAT on your order but you will be charged import tax. We are not able to offer exact information on what duty you will be charged in your individual country. We do suggest that you check import duty for your country based on the price of your order before you place your order if you have any concerns about what that cost may be.

Orders being placed from your home, outside the UK, for collection at our shop while you are on holiday

If you are planning ahead and placing an order for an item which you intend to collect from our shop while you are on holiday, our website will recalculate to include VAT when you select our ‘collect in store’ option. We can only exclude VAT from your order if it is being shipped to you. If our customers are leaving the UK with their purchase, we are required to charge VAT on the sale. (We must be able to provide proof of shipping for any VAT free orders.)

International customers shopping with us in our shop

Before Brexit we offered a VAT free service for customers shopping with us in our shop. (Although an optional service to offer – this service did not save any money for the business, it simply meant that the business paid VAT back to the customer instead of to HMRC). This service is no longer an option following Brexit so we are sorry that we are not able to offer any VAT free shopping to international customers in our shop, unless we are shipping your purchase or order to you – in which case the import taxes detailed above will apply. If you are leaving the UK with your purchase, we are not able to offer VAT free shopping.

 

Our shop displays

Our full ‘Love from Skye’ collection can be seen here on our website. In our shop, we show collections of jewellery by other local makers, collections by makers from across Scotland and also some carefully chosen cards & gifts by local & Scottish makers. If you have previously seen something which caught your eye or you have something in particular in mind then we are very happy to send you photos of our jewellery, gifts & cards by other makers which are not on our website. We are also working on adding a small selection of these cards & gifts to our website.

 

Returns / exchanges

If you receive your order and decide that you would like to exchange it, please let us know as soon as possible (within 14 days of receiving it). We are likely to ask you to pay the return postage to send your replacement to you but this will depend on the correspondence regarding the exchange and the reasons for the exchange. For example, if care has been taken over the size of ring you’ve ordered and you have corresponded with us over this but it doesn’t fit then we are likely to cover the cost of sending your replacement to you because these things happen and it can be tricky. But if you have guessed the size or not communicated with us over the initial size ordered then we will ask for the return postage to be paid as we feel this is only fair.

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 14 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order. For example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it. Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging. Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us. Royal Mail’s Special Delivery is the service we use to get your jewellery order to you as this is the only service which insures precious metal jewellery, including silver. Please remember to specify the value of the contents to ensure that it is fully insured (Special Delivery’s standard insurance is £500.00 but can be increased). Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.

We don’t offer refunds on purchases made in our shop but we will always be happy to exchange your purchase or offer you a credit note instead. The above information is regarding website sales.