Information about changes we don't want to make but needs must 😏
🍍Price change (jewellery sales):
The Coronavirus crisis has brought many things to us all. This is of course less important than many of the effects of the virus but it has also increased precious metal prices, something which we can’t ignore.
Gold, in particular, has increased substantially – to an all time high. So if you notice a jump in our prices, please understand that we have had no choice and that any changes are in line with the industry standard rise in precious metal costs. We have not increased any aspect of our pricing other than metal costs. Please also consider that VAT registered shops are not receiving the VAT deduction which hospitality businesses are receiving.
🍍Possibility of paying our previous prices:
As we’re not quite back to normal at the shop, we still have a lot of jewellery which we made before the metal increases so we haven’t yet increased the prices in our shop as that doesn’t seem fair. However, we have had to change the prices on our website. We feel this was unavoidable as we often make website sales to order and we simply can’t risk receiving a website order for an item at the pre lockdown price but having to make it using metal purchased now. So changing our prices in our shop will be gradual as we make more pieces at post lockdown costs. Therefore, please feel welcome to contact us before you place an order to check if we have the design you would like available in our shop. If we do then we will be very happy to offer it at it’s old price. We would have preferred to have been able to price designs on the website according to what we have available from pre lockdown and what we will be making to order but it’s simply not possible. If you've used our site then you'll know that each design has lots of different options.
We thank you for your understanding and for your continued support.
🍍Price change (repair work):
In relation to jewellery repairs, the same increase will apply to any repairs which involve using metal.
We have made a very slight change to charges for our jewellery cleaning & polishing service and also our replacement watch battery service. Prior to lockdown, we did a little research into charges for these services at jewellers off the island after receiving many comments about these services seeming cheap with us. We had been charging £7.50 per item for cleaning & polishing but found that some jewellers charge as much as £30.00 for the very same service (and believe me, Paul is an absolute perfectionist, especially when it comes to polishing!) We found that the best price we could find at a professional jewellers or watch specialist for replacement watch batteries was £10.00 (with the charge often being £25.00 – £40.00 and sometimes being as much as £80.00 depending on the watch brand), while we have always charged £5.00 (continuing on from the previous jewellers who charged a fiver for over 20 years!) We have therefore decided to increase our polishing charge to £10.00 & our watch battery service to £6.50. We hope our customers will still feel they are receiving a good service at a good, and most importantly, fair price.
Please note that the cleaning & polishing service we offer is not the same as ‘dipping’ jewellery in an ultrasonic bath which is sometimes the method used for a cheaper service. Please also note that we charge the same price for replacing a watch battery regardless of the brand of watch, ie, we don’t increase the charge for high end watches as some businesses do.
Once again, thank you for your understanding and for your continued support of our business.
https://www.lovefromskye.co.uk
