Terms & Conditions

Terms and Conditions

Thanks for visiting www.lovefromskye.co.uk. These terms and conditions govern your use of the website and purchase of goods and services from the site. Please read the terms and conditions carefully before using the site. By accessing the site and/or placing an order you are signifying your agreement to these terms and conditions and consenting to your information being used in accordance with our privacy policy. 

Delivery

If you require your purchase for a specific date then please contact us before paying for your order. As we are a small business we don’t keep a large stock and often have to make our items to order, particularly our stone set designs and gold items. If an item is in stock it can be dispatched straight away but if we have to make an item to order it can take anywhere between a couple of days and 4 weeks. We will get back to you as soon as possible to give you an estimated delivery time and will always do our best to meet your needs, but unless we agree to dispatch goods by a certain date we cannot accept liability if your purchase does not arrive within a certain time frame. Please note that during periods of high demand (such as the summer season and Christmas) or in the unlikely event of our workshop having to close temporarily, dispatch times may be delayed.

A delivery charge which covers the cost of packaging, postage and insurance is applied to all orders. All deliveries are sent with Royal Mail using Special Delivery. This is a next day service and requires a signature on delivery. Delivery is charged at £7.00 for all UK addresses and at £12.00 for orders being delivered to addresses outside the UK, which will be sent using Royal Mail’s International Signed for Service. If your order comes to less than £30.00 then please contact us to discuss altering the delivery charge for you.

Returns

If you change your mind about your order please let us know as soon as possible. If you decide to return your order then you can do so within 7 days of receiving it. This returns policy does not apply to items which have been made to your specifications or made to order, for example, if you order an item in a metal which we do not keep in stock and we make it especially for you. If we need to make something to order then we will let you know by email before we start making it.

Great care will be taken when making and packaging your order. However, if your item is received damaged or your item is faulty then please contact us immediately so that we can resolve the issue for you as soon as possible. If a parcel is received damaged then please keep the packaging.

Please send any returns back to us in the jewellery boxes they were sent in and please pack them with care. We advise that you use an insured service to return orders to us, such as Royal Mail’s Special Delivery. Please remember to specify the value of the contents to ensure that it is fully insured. Returns will be at the customer’s expense unless the order was faulty in which case the cost of the return will be refunded.

Payment

All prices quoted are retail prices in Pound Sterling (£). Prices include VAT at 20% - which may change at any time in line with UK Government legislation, but excludes the cost of delivery. Although prices can be viewed in other currencies, payment for all orders (including those placed from outside the UK) are made in Pound Sterling.

Although we try our best to ensure that all prices displayed on our website are accurate, it is possible that errors may occur and we reserve the right to alter advertised prices. If a pricing error is discovered with an item you have ordered we will contact you as soon as possible.

All goods remain the property of Love from Skye Ltd until payment is received in full.

Hallmarking

Hallmarking is your quality guarantee. Each of our Love from Skye pieces are hallmarked at the Edinburgh Assay Office for fineness - stamped with 925 for Sterling silver, 375 for 9ct gold, 750 for 18ct gold and 950 for platinum. As well as these ‘standard marks’, your item will also bear the castle stamp – the symbol used for the Edinburgh Assay Office – and initials LFS – our ‘maker mark’ – and finally a letter representing the date that your piece was hallmarked. By law, items under a certain weight do not require to be hallmarked but we hallmark every item we make as we think it adds a special touch.

Disclaimer and Liability

The Love from Skye website provides a description of the items on sale. We endeavour to ensure that all descriptions and illustrations of items are as detailed and accurate as possible. Items can vary slightly due to the handcrafted nature of our products and there may be slight variations due to photographic, print and publishing limitations and screen resolutions in areas such as colour of gemstones and metals.

Love from Skye reserves the right to remove any items listed from sale, to change designs, specifications and to change prices without notice.

Aside from descriptions of products and of services provided by our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any information or services provided to you on or through this site. We endeavour to keep the site up to date but cannot guarantee that this site and it’s contents are completely free of technical error, viruses or anything else which may be harmful to your technology.

This website may contain links to other sites which are maintained by third parties. When following such links you are leaving Love from Skye’s site and therefore we have no control over these third party sites and cannot accept any liability for any damages or costs incurred by the user.

Copyright

Love from Skye reserve all rights to ownership of material and information contained on this website, including but not limited to, the Love from Skye name, logo, trademark, designs, photos, images, graphics and content. Love from Skye designs are exclusive to and owned by the company and images are not to be removed without consent. You are not permitted to copy, download, reproduce or republish the content of this website in any way other than as it is intended and stated without written permission from Love from Skye.

By using the Love from Skye website you are agreeing to use the site for lawful purposes only and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the site.

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